"Dear Paul Davis Restoration;
I want to thank you for the excellent work your company did in getting us straightened out after the power failure. It is absolutely amazing to me how quickly everything was restored to normal in our group home. It was only 12 days from our intial contact with you to the completion of the restoration. I am sure Erie Ins. will appreciate the fact that you worked so quickly and that you worked around our clients with minimum disruption to their lives. If it had been necessary for our 3 clients to move into a motel the expenses of the claim would have increased substantially, especially when you factor in the costs of direct care in to a remote location. All of your employees desire commendations for their excellent work in this project. Glen and Patty were especially helpful in keeping us informed of the work schedule. I know this can be taken wrong, but I hope we never need your services again, but it is nice to know you all are there if we do.
Sincerely,
George J."
"Dear PDR and Dwight Young,
I would like to take this opportunity to express to you my gratitude for your outstanding service. I found PDR to be outstanding in its assitstance throughout the crisis and believe that without your professional staff, attention to detail, and prompt follow-through that this situation would have been much worse then it was. Throughout the process, you, Dwight, were professional and always on top of the situation. I felt you were always straight with me, and that you had our best interests at heart. I could not have asked for better service from you and your company. All of the service providers that you recommended were outstanding as well and did high quality work. Though I do not recommend this loss on anyone, I do believe that your company made this bearable. When I could not count on others, I felt I could always count on you to provide honest answers to my questions. Thank you again for your honesty, your professionalism, and your willingess to provide quality assistance througout this difficult time. I will highly recommend your company to anyone that I know who might suffer with an unfortunate situation in the future.
Sincerely,
C. H. F."
"A special note to say Thank You all for a wonderful job all of you did. And a special thanks for getting me such beautiful sinks and
cabinets. I am very pleased, and like them very much. And many thanks to the floor man, painter, and the carpet cleaner. I will never
forget you all for being nice and helpful. Thanks for being so thoughtful, your kindness is appreciated."
"Thank you all again!"
"
"Just a note to say Thank You for helping me "put my house back together." I appreciate your patience in answering my many
questions and in listening to my complaints. Not knowing what to expect in the process can be daunting, but you made the task at
hand much easier to deal with."
"Again, Thank You!"
"
TheFirst 5 Calls to Make After a Snowstorm or Flood
Who should you call when a disaster strikesyour home? In some cases, this depends on the nature of the catastrophe. If amajor flood, snowstorm, or mudslide has hit [city or region], you may be in themiddle of a natural disaster that is affecting hundreds or thousands offamilies. In this case, landlines and cell towers could be affected, limitingwho you can contact immediately.
In contrast, if a tornado touched downbriefly or a household fire started down the block, the damage may be limitedto a few homes. It’s still a disasterfor you if your house was involved, but you’ll probably have access to moreimmediate support.
Ingeneral, here are the most important calls to make:
1. First Responders – Emergencyservices are likely to be overwhelmed in the event of a snowstorm or flood.Call 911 only if there is animmediate danger to your life and health or that of your family. Otherwise, contactneighbors or friends to help you out (or so you can help each other).
2. Utilities – A broken gas lineor a downed overhead power line can be a serious hazard after a flood orblizzard. Call the utility company right away to address the issue. Move to asafer area until a crew arrives and corrects the problem.
3. Loved Ones – You’ll want tocontact family and friends to let them know you are OK and to check on theirwell-being. In the event of a major disaster, use text messaging when possibleto minimize the overload on the voice network. Get in touch with at least oneperson who lives outside your local area. This individual may serve as animportant contact point in getting you the help and information you need (suchas the distribution locations for the American Red Cross or local reliefagencies).
4. Shelter – If your home isunsafe or completely destroyed in a major disaster, the Federal EmergencyManagement Agency (FEMA) may be able to provide temporary housing. The numberis (800) 621-3362 to register forassistance. FEMA may also have vital information about where to findnecessities like food and clothing after a disaster.
5. Restoration – Once you’veensured your family is safe, it’s time to start the process of rescuing your home.This involves contacting your insurance company, submitting a claim and workingwith a company that specializes in property damage clean up and repair. Most policies require you as the homeowner to makeimmediate reasonable repairs to your home following a disaster to preventadditional damage and will reimburse you for these repairs. Don’t waitfor a contractor to knock on your door (there will be all kinds of fly-by-nightrepair companies coming through your town after a snow storms and floods). Be proactivein calling a licensed restoration company that specializes in repairing thespecific type of damage your home sustained in the disaster (we suggest PaulDavis Restoration/Emergency Services of [location]).
AdditionalTips:
The amount of warning you have before an event can also affect yourcommunication strategy. You might be able to make some of your calls ahead oftime rather than after the fact. For example, notify your employer that youprobably won’t show up for work tomorrow because a major weather event headedyour way is likely to cause damage.
And if you know someone who is experiencinga disaster in their own city, be in contact with them and let them know you’rethere to help. You may be able to serve as a resource to them even from thousandsof miles away.